Saturday, May 2, 2009

My experience with dell care

i think dell care is messing their customers up, i have faced a lot of troubles with those damn dell care people for ordering a AC adapter for the Inspiron E1505. i ordered it on 27 -04 2009, and the quotation was sent on the same day, and i made the Telephonic payment next day, the order was placed with the sales person amarjeet sond. that da he was so polite and considerate in making the order , but i don't find his sincerity in completing the sale.

as per the dell procedure after making the payment, the order has to be confirmed by the same sales person to whom the order is made. but to my surprise my order is not confirmed by that great amarjeet for 2 days, and am unable to reach him either by mail or by phone. and when i call dell care they make liste to their boring tring tring, for at least 100 times and the phone hangs up.

added to this is the another misery i clearly said my mobile number and address , and made them repeat the same. but the address i was sent in the quotation was different , i made the correction at the time of the payment , but am very much worried of the delivering address and hence i was making calls to contact the dell care people, but in vain

i shall narrate how the process has gone:

1st day i called: i took to an executive who listened to my trouble for few minutes and told me to talk to amarjeet

then they tried to contact hi and the same boring tring tring.....

next day i called them they tld that on the may 1st its a holiday and so to call on monday...

again i called them to let them know of my fear of placing the order to some one else...

they simply told that what ever can be done , can only be done by amarjeet.

and right now am waiting fr that great marjeet to know which adress thay have placed the order.

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